FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

Ordering
●How do I place an order?
○To place an order, browse our website and select the items you would like to purchase. Add the items to your shopping cart and proceed to checkout. At checkout, you will be asked to provide your shipping address and payment information.
●What payment methods do you offer?
○We accept all major credit cards, PayPal and Apple Pay.
●How long does it take for my order to ship?
○We process and ship your order within 2 business days of receiving it. Shipping times vary by destination.

●What if I am not satisfied with my purchase?
○If you are not satisfied with your purchase, you may return it for a refund within 30 days of shipment. To be eligible for a refund, the item must be in its original packaging, unused, undamaged and in sellable condition.
●How do I return an item?
○To return an item, please contact our customer service team at [email protected] to obtain a Return Merchandise Authorization (RMA) number. Please securely package the item along with the original packaging and all accompanying materials. Please clearly write the RMA number on the outside of the package.
● How long does a refund take?
○ Once we receive your return, we will inspect it and notify you of the status of your refund. If your return is approved, we will refund your original payment method. Refund processing time may vary depending on the payment method.
Products
● What are your curtain trims made of?
○ Our curtain trims are made from a variety of materials, including metal, wood, resin, and fabric.
● Do your curtain trims come in different sizes?
○ Yes, our curtain trims come in a variety of sizes to accommodate different types of curtains.
● Do your curtain trims come in different colors and styles?
○ Yes, our curtain trims come in a variety of colors and styles to match any decor style.
Others
● How do I contact customer service?
○ You can contact our customer service team in the following ways:
■ Email: [email protected]